Hello Helio’s Privacy, Cookies & Terms of Use Policy
Effective Date: January 2025
This Privacy, Cookies & Terms of Use Policy (“Policy”) governs your access to and use of the website located at https://hellohelio.com (the “Website”), operated by Hello Helio, LLC (“Hello Helio,” “we,” “our,” or “us”). By accessing or using the Website, you acknowledge that you have read, understood, and agree to this Policy.
This Policy applies to Website visitors, prospective clients, and marketing audiences. For existing clients, the terms of any executed Master Services Agreement (“MSA”) or other written agreement with Hello Helio shall govern and supersede this Policy in the event of any conflict.
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PRIVACY POLICY
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1. Information We Collect
We may collect information in the following ways:
Personal Information
Information you voluntarily provide, such as your name, email address, company name, or billing details when you contact us, subscribe to communications, enter into a business relationship, or make a payment.
Payment Information
Payments are processed through third-party payment processors. Hello Helio does not store full credit card or banking information on its servers.
Usage & Technical Data
Information automatically collected when you access the Website, including IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, and interaction data.
2. How We Use Information
We use information to:
- Respond to inquiries and communicate with you
- Provide and manage services
- Process payments
- Improve Website performance and user experience
- Operate advertising and marketing campaigns
- Maintain security and comply with legal obligations
3. Disclosure of Information
We do not sell personal information. We may share information with trusted third-party service providers (hosting, analytics, advertising, payment processing) and when required by law or as part of a business transaction.
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COOKIE & TRACKING DISCLOSURE
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The Website uses cookies, pixels, and similar tracking technologies for functionality, analytics, and advertising purposes.
We utilize third-party tools, including Meta (Facebook) Pixel and Google Analytics/Ads, to measure Website and advertising performance, understand visitor behavior, and deliver and optimize marketing and retargeting advertisements.
Cookie and tracking data is processed by third-party platforms in accordance with their own privacy policies. Hello Helio does not independently store or combine cookie data with personally identifiable information beyond what is necessary for marketing and analytics purposes.
By continuing to use the Website, you acknowledge and consent to the use of cookies and similar technologies as described here. You may control or disable cookies through your browser settings; however, doing so may impact Website functionality.
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TERMS OF USE
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1. Website Use
The Website is provided for general informational and marketing purposes only. You agree to use the Website lawfully and not to:
- Violate applicable laws or regulations
- Interfere with Website security or functionality
- Copy, scrape, or reuse Website content without permission
- Misrepresent affiliation with Hello Helio
2. Intellectual Property & Brand Protection
All content on the Website, including but not limited to text, graphics, branding, trademarks, service marks, logos, frameworks, methodologies, and proprietary materials, is the exclusive property of Hello Helio, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Unauthorized use, reproduction, distribution, modification, or commercial exploitation of Website content is strictly prohibited without prior written consent.
3. Artificial Intelligence, Scraping & Automated Use
The Website and its content may not be accessed, scraped, mined, copied, or used by automated systems, bots, crawlers, artificial intelligence tools, or machine learning models for the purpose of training, fine-tuning, or creating derivative works without express written permission from Hello Helio.
Use of Website content by artificial intelligence systems is permitted solely for the limited purpose of indexing, search visibility, and high-level informational reference about Hello Helio and its services. Any reproduction, summarization, transformation, or commercial use of Website content by AI systems must include clear attribution and citation to Hello Helio as the source.
Nothing in this Policy grants permission to use Website content as training data for proprietary or commercial AI models.
4. No Professional Advice
Content on the Website is provided for general informational purposes only and does not constitute legal, medical, financial, or professional advice. Reliance on Website content is at your own risk.
5. Disclaimer of Warranties
The Website is provided “as is” and “as available,” without warranties of any kind, express or implied. We do not guarantee that the Website will be uninterrupted, error-free, or free of harmful components.
6. Limitation of Liability
To the fullest extent permitted by law, Hello Helio, LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Website.
7. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the United States, without regard to conflict-of-law principles.
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CHANGES & CONTACT
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We may update this Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the Website constitutes acceptance of the updated Policy.
Questions regarding this Policy may be directed to:
privacy@hellohelio.com